Reference

Read puncak138 Terms & Conditions First

puncak138 Terms & Conditions explain how you open, use and protect your account before you enter the lobby.

Account rulesWallet conditionsPolicy accessContact route
puncak138 Read puncak138 Terms & Conditions First
CONTACT FOR TERMS

Ask About Account And Wallet Rules

A clear contact path helps when a Terms & Conditions question affects your account or transaction. We ask you to include the account identifier, the relevant section and any receipt or status reference, without sending your password or wallet PIN. Our support route is the contact option shown inside your account area, where we can check access, verification and policy requests in context.

Team online

Account access

If a phone verification step stops account access, contact us through the account contact route and mention the device path you used, such as mobile browser or desktop browser.

Wallet status

For DANA, OVO, GoPay, QRIS or bank transfer questions, send the transaction reference and displayed status. We use those details to connect your request with the applicable Terms & Conditions.

Policy request

To ask for a wording change, data copy or account closure under these Terms & Conditions, identify the request clearly and use the contact route listed in your account area.

HOW WE APPLY TERMS

Check Data, Cookies And Account Controls

These Terms & Conditions also explain how we handle account records and policy requests after you open an account.

Data handling

We use the account details you provide to operate access, verify requests and respond to policy questions. Send only the details needed for your request, and never share your password or wallet PIN.

Cookies

Cookies and similar browser storage may keep sign-in choices or page settings available. Your browser controls can clear them, although removing them may require you to repeat account steps.

Account security

Phone verification can be required before account access, especially when a sign-in or account change needs confirmation. Keep your credentials private and contact us if a device behaves unexpectedly.

Record retention

We retain account and transaction records for the period needed to operate the service, resolve disputes, meet legal duties and apply these Terms & Conditions where local law permits.

Request changes

You can ask us to correct account details by using the contact route inside your account area. Include the inaccurate field and a safe way for us to confirm the request.

Who to contact

Our support contact handles questions about wording, access, cookies, data records and wallet status. A transaction reference helps us locate DANA, QRIS or bank transfer questions faster.

Find Answers About Your Conditions

The questions below focus on the Terms & Conditions you need before opening or using an account. We cover account eligibility, payment records, data requests, device access and the steps to contact us when a clause or status needs clarification.

You can read the current Terms & Conditions on this page before opening an account. The same policy wording applies to account access, listed rooms, wallet requests and contact decisions where local law permits.

Eligibility depends on local law and the location connected with your access. You must provide accurate details, complete any phone verification shown and meet the conditions displayed during the account opening path.

DANA and QRIS instructions shown at checkout form part of the transaction conditions. Check the displayed account name, amount and status before confirming, then keep the receipt reference for any support request.

Yes. Use the contact route inside your account area and identify the field that needs correction. We may request a safe verification step before changing details under these Terms & Conditions.

Cookies may retain sign-in choices or page settings in your browser. Clearing them can remove those settings and may require another account step, but it does not replace the Terms & Conditions.

We retain records as needed for account operation, transaction checks, dispute handling and legal duties where local law permits. For a records question, contact us with your account identifier and reference.

Send the relevant Terms & Conditions section, your account identifier and any transaction reference or displayed status. Do not send a password, wallet PIN or unnecessary private details through the contact route.